Integrated systems
Your organisation is the system. We make it work as one.
Most organisations improve their parts separately: HR fixes the people side, IT fixes the systems, each function fixes its own processes. Our integrated systems work treats people, process, technology and governance as one system, so improvements in one place are not undone in another.
This is where our two practices, Human Performance and Technology, come together: the science of human performance with the power of technology.
What we help with
Organisation maturity audit
An evidence-based view of your organisation against our 42-capability Organisation Maturity Model, with prioritised action plans. Usually where our work begins.
Right actor for the task
Deciding which tasks belong to people, automation or AI, and when, then designing the hand-offs between them.
The problem in the join
In most organisations, HR, IT and each business function hold a piece of how work gets done. Nobody owns the whole. So cross-functional processes stop and start, teams move at different speeds, and each change programme optimises its own corner.
We call this the join, and it is where much of an organisation’s lost performance sits. Closing it takes an understanding of how people and organisations perform and of what technology can do.
How we think
Your organisation is a system of levers: structure, roles, decision rights, reward, leadership, culture and climate, processes, automation and AI. Each has a setting. Performance depends on the configuration, and a good configuration is more than the sum of its parts.
There is no perfect configuration. There is a performance envelope: a range in which the organisation performs sustainably. We help you find it and keep recalibrating as conditions change.
How clients engage
Engagements start with a conversation, then often an audit that covers both practices: we follow where the thread takes us. From there you might continue with organisation design, reward, automation, governance, or a combination. Services can be taken individually or together; we will not try to sell you everything.
Experience
Our flagship projects span education, aviation, defence and global logistics. At a large outsourcing organisation, offer-to-deployment for overseas employees was cut from 24 days to 5 across an end-to-end workflow that ran through several functions.
Your organisation is the system. Let’s talk about how it could work as one.
Start with a conversation about what you’re seeing. No pitch, and no obligation.
Start a conversation